If you're not happy, we're not happy! At Supercross BMX we aim to please, so if you're not completely satisfied with your order, we'll do whatever we can to make it better! If you purchased Order Protection at checkout, please reach out to us HERE immediately so we can take care of your issue.Please read our simple returns policy below, follow the steps, and remember - you can call at 760.240.5266 with any additional order or product related questions.
THE BASICS
All returns packages must be received within 30 days of the date your order shipped from us.
Refunds can only be issued to your original payment method. Without purchasing Order Protection at checkout and an exception through a claim process, we do not have an "exchange" process - simply return your item and place a new order for the alternate item. We will refund for the original order as appropriate (see below).
Shipping is non-refundable, except in cases where we have made a shipping error. Customer is also responsible for any additional freight costs.
A 15% restocking fee will be deducted from your total return value. So if you're returning an item valued at $100, your return total will be $85
NON-REFUNDABLE ITEMS
- Returns received after 30 days of the original order shipment date.
- Returns received in used, damaged or worn condition.
- Frames and any other items included in our Virtual Parking Lot Sale Area.
- Any special offers where terms state that sale is final.
HOW TO RETURN SOMETHING
Include the original pack slip in your return package or if you misplaced it you can use the detailed email confirmation you received when you placed your order. Circle the item you are planning on returning. Indicate the reason using one or the reason codes listed below:
Defective
Delivered wrong item
Ordered wrong item
Didn't like
Wrong size
Other (please specify)
If you purchased Order Protection at checkout, you may of already receieved a refund and/or replacement order. If you did not purchase Order Protection and we granted a return exception, we will replace the item that you are requesting to exchange or we will refund your payment type if returned within thirty (30) days. If it is past the original thirty (30) day return policy, if you were granted an exception, refunds would be placed onto a gift card exclusively for the Supercross BMX webstore.
Send that package to:
Supercross BMX
Attn: Web Store Returns
22332 Eyota Rd. #2
Apple Valley, CA 92308
You must use a traceable method (ex. UPS or FedEx) for returns as we are not responsible for lost packages.
If we blew it and the reason for the return is our mistake, there will be no charge, otherwise the amount of the return shipping will be deducted from your refund.
For international returns, please contact us directly.