Customer Service

Ordering Info

If you do not have a valid credit card and billing address entered correctly, your order will be automatically deleted. 

Please make sure to provide an accurate billing address, otherwise your order will be cancelled automatically and we will not be held liable for any bank charges you might incur.

We try to ship all orders within 48 hours of receiving the order.
Shipping charges may vary slightly. If an order is placed late on a Friday or during a weekend, please note that the order will not be received and shipped until the next possible working day.

International orders: Be aware that you will most likely have additional Brokerage Charges, Taxes, etc... this is added to the purchase and shipping you have paid. This is assessed by your country and local government. We cannot change these. It is your responsibility to know your local laws.

Shipping Damage

If you receive parts that were damaged in shipping, please contact Supercross at and please save your package! 

We reserve the right to refuse any order.


Returns Policy

If you're not happy, we're not happy! At Supercross BMX we aim to please, so if you're not completely satisfied with your order, we'll do whatever we can to make it better!  
Please read our simple returns policy below, follow the steps, and remember - you can always contact us through or call at 760-240-5266 with any additional order or product related questions.


The Basics

All returns packages must be received within 60 days of the date your order shipped from us.
Refunds can only be issued to your original payment method.We do not have an "exchange" process - simply return your item and place a new order for the alternate item.  We will refund for the original order as appropriate (see below).
Shipping is non-refundable, except in cases where we have made a shipping error.


Non-refundable Items

Returns received after 30 days of the original order shipment date.
Returns received in used, damaged or worn condition.
Frames and any other items included in our Virtual Parking Lot Sale Area.
Any special offers where terms state that sale is final.


How to Return Something

Include the original pack slip in your return package or if you misplaced it you can use the detailed email confirmation you received when you placed your order. Circle the item you are planning on returning. Indicate the reason using one or the reason codes listed below:

Delivered wrong item
Ordered wrong item
Didn't like
Wrong size
Other (please specify)

We'll use the credit card from your original order for any refunds

Send that package to:
Supercross BMX
Attn: Web Store Returns
13570 Tonikan St.
Apple Valley, CA 92308

You must use a traceable method (ex. UPS or FedEx) for returns as we are not responsible for lost packages.
If we blew it and the reason for the return is our mistake, there will be no charge, otherwise the amount of the return shipping will be deducted from your refund.

For international returns, please contact us directly.